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Order Processing

All orders are processed within 1–2 business days, Monday to Friday. Once an order has been processed, it is handed over to our shipping partner.

Orders placed during weekends or public holidays will begin processing on the next business day.

Delivery Area and Method

Orders are sent using tracked delivery. The available delivery method will be displayed at checkout before the customer confirms the order.

Shipping Fees

The exact shipping fee is displayed at checkout before the customer confirms the order.

No additional standard shipping fee will be charged after the order has been placed. Additional costs may, however, apply if a parcel must be resent because of an incorrect address or because it was not collected within the carrier’s collection period, as explained below.

Delivery Time

Delivery to Finland normally takes 4–9 business days after the order has been processed.

In some cases, delivery may take up to 12 business days due to carrier delays, high seasonal demand, severe weather, operational disruptions, or other circumstances outside our reasonable control.

All delivery times are estimates and cannot be guaranteed.

Tracking Information

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking information may take a few days to update while the shipment is being processed through the carrier’s network.

Customers are responsible for monitoring the tracking information and any collection notifications sent by the carrier or pickup point.

Incorrect Address

Customers are responsible for providing a complete and accurate shipping address and correct contact information at checkout.

Please ensure that all details, including the recipient’s name, apartment number, postal code, telephone number, and email address, are correct before placing the order.

If a parcel is returned because the customer provided an incomplete or incorrect address, the customer may be required to pay the actual cost of a new shipment before the order is resent.

We will inform the customer of the applicable shipping cost before resending the parcel.

This does not apply where the delivery problem was caused by Beauty Avenue or the shipping carrier rather than information supplied by the customer.

Unclaimed Packages

Customers are responsible for collecting their parcels within the collection period specified by the carrier or pickup point.

A failure to collect a parcel does not automatically constitute a cancellation or withdrawal from the order. A customer who wishes to cancel an order must notify Beauty Avenue clearly.

If the carrier or pickup point has properly notified the customer that the parcel is available for collection, but the customer does not collect it within the stated collection period, the parcel may be returned to Beauty Avenue.

If the customer would like the returned order to be sent again, the customer must pay the actual cost of the new shipment before the parcel is resent. We will inform the customer of the applicable shipping cost in advance.

If the customer does not want the order to be resent and instead requests cancellation, any applicable refund will be processed after the parcel has been returned to us. Beauty Avenue may deduct the actual and direct shipping, return shipping, and reasonable handling costs caused by the failure to collect the parcel, to the extent permitted by applicable law.

If there is no reliable evidence that the customer was properly notified that the parcel was ready for collection, or if the parcel was returned because of an error by Beauty Avenue or the carrier, we will resend the order at no additional cost.

Delayed or Missing Shipments

If your tracking information has not updated for an extended period or the estimated delivery time has passed, please contact us at contact@beautyavenue.co.

We will review the tracking information and, where necessary, contact the shipping carrier to investigate the shipment.

Please contact us before opening a payment dispute so that we have an opportunity to investigate and resolve the issue.

Need Help?

If you have any questions regarding your order or delivery, please contact us at contact@beautyavenue.co.

Our support team will be happy to assist you.