Refusionspolitik

Return Policy

365-Day Satisfaction Guarantee

Beauty Avenue offers a voluntary 365-day satisfaction guarantee. You have 365 days from the date you receive your product to contact us if you are not satisfied with your purchase.

You may open and test the product as intended. The product does not need to be unused or unopened to qualify under our 365-day satisfaction guarantee.

To request a return, please contact us at contact@beautyavenue.co and provide your order number or other proof of purchase. We may ask for reasonable information about your experience with the product so that we can assess your request.

If your return is approved, we will provide instructions explaining how and where to send the product. Where available, we will also provide a prepaid return label.

Please return the remaining product and its packaging where reasonably possible. The guarantee does not cover products that have been intentionally damaged, misused, completely consumed, or used substantially beyond what is reasonably necessary to test and evaluate the product.

Items returned without first contacting us and receiving return instructions may not be accepted.

You can always contact us with questions about returns at contact@beautyavenue.co.

Return Shipping Costs

Beauty Avenue covers the reasonable cost of return shipping for approved returns under our 365-day satisfaction guarantee.

Please follow the return instructions and use the return method provided or approved by us. If you use another shipping method without our prior approval, we may not be able to reimburse the additional shipping cost.

Beauty Avenue also covers reasonable return shipping costs if the product received is defective, damaged, or incorrect.

Damages and Issues

Please inspect your order after receiving it and contact us as soon as possible if the product is defective or damaged, or if you received the wrong product.

Please include your order number and, where relevant, photographs showing the problem. We will assess the issue and arrange an appropriate solution, such as a replacement, return, or refund.

Nothing in this policy limits your statutory rights regarding defective or incorrectly supplied products.

Exchanges

We do not normally process direct exchanges.

The fastest way to receive a different product is to request a return for the original product and, once the return has been accepted, place a separate order for the new product.

If you received a defective, damaged, or incorrect product, please contact us before placing another order so that we can resolve the issue.

EU 14-Day Right of Withdrawal

Separate from our voluntary 365-day satisfaction guarantee, consumers generally have a statutory right to withdraw from an online purchase within 14 days after receiving the product, without providing a reason.

You may also notify us that you wish to cancel your order before the product has been delivered.

To exercise the statutory right of withdrawal, you must clearly notify us within the 14-day period by contacting contact@beautyavenue.co. The product must then be returned within 14 days after you submit your notice of withdrawal.

The statutory right of withdrawal may not apply to sealed products that are unsuitable for return for health protection or hygiene reasons once the seal has been broken.

Even where the statutory right of withdrawal no longer applies because a sealed hygiene product has been opened, the product may still qualify under Beauty Avenue’s voluntary 365-day satisfaction guarantee described above.

Beauty Avenue covers the reasonable return shipping cost when the return is made using the return method provided or approved by us.

Nothing in our voluntary 365-day satisfaction guarantee limits your statutory consumer rights.

Refunds

For returns made under the statutory 14-day right of withdrawal, we will reimburse the payments received from you without undue delay and no later than 14 calendar days after we receive your notice of withdrawal.

The refund includes the cost of the least expensive standard delivery option offered for the order. If you selected a more expensive delivery method, such as express delivery, the additional cost does not have to be refunded.

We may withhold the refund until we have received the returned product or you have provided proof that the product has been returned, whichever occurs first.

For returns made under our voluntary 365-day satisfaction guarantee, we will notify you after we have received and assessed the returned product. If the return is approved, we will issue a refund for the purchase price of the approved product within 7 business days.

All refunds will be issued to the original payment method used for the purchase. After we issue the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

If 14 calendar days have passed since you submitted a statutory notice of withdrawal and you have already returned the product or provided proof of return, please contact us at contact@beautyavenue.co.

Return Address

Beauty Avenue
Webtrade Sweden AB
Stormgatan 2
432 52 Varberg
Sweden

Please contact us before returning a product. Products sent to the return address without prior approval and return instructions may not be accepted.